Ask the City a Question

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Register using the link in the upper right corner of the page and submit your questions about any City-related topic. We will respond as quickly as possible (usually within a few days). If your question is about something the City doesn't directly manage or work on , we will provide you with contact information for the agency or organization that does.

You will receive an email notification when we've posted a response. Your question and our answer will also be posted on this page for all to see, so please leave any personal information out of the question.

You can sort previously asked questions by topic keyword or search them by specific keywords if you don't feel like scrolling through them to find topics you're interested in.



Register using the link in the upper right corner of the page and submit your questions about any City-related topic. We will respond as quickly as possible (usually within a few days). If your question is about something the City doesn't directly manage or work on , we will provide you with contact information for the agency or organization that does.

You will receive an email notification when we've posted a response. Your question and our answer will also be posted on this page for all to see, so please leave any personal information out of the question.

You can sort previously asked questions by topic keyword or search them by specific keywords if you don't feel like scrolling through them to find topics you're interested in.



Q&A

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    My specific question is, why do they have to mow Leroy Hagen Park 2 to 3 times a week? It is absolutely insane to pay someone to drive through lickety-split, swing around a few trees as fast as they can and cut maybe a blade or two of grass. There is absolutely no reason to be running that machine through the park every single time! Once a week is more than sufficient! Put some of these people on the job of weeding some of the center medians where the weeds are taller than the trees!

    gimmpy1 Asked 12 days ago

    Thank you for your question. Leroy Haagen Community Park, located just up the street from Firstenburg Community Center, is a large and popular park. It’s 29.6 acres include nearly 20 acres of turf. To protect and preserve this asset, Haagen Park is among the City's top mowing/maintenance priorities, one of several on a tightly scheduled mowing plan. Given the size of the park, it generally takes at least a few hours to complete mowing. Depending upon schedules, other maintenance needs and possible equipment delays, there may be times when crews can’t complete the mowing one day and have to return another day to finish the job. Typically, that's why mowing would occur more than once a week.

    In regard to medians, we understand and appreciate your concern. When the COVID-19 pandemic emerged here this spring, it was at the start of our heaviest growing season, when crews would normally be launching spring maintenance efforts across the city. Instead, COVID-19 impacts quickly resulted in a drastic reduction in resources, with the loss of all seasonal and temporary employees, and major cutbacks in use of County Corrections crews. Instead of median maintenance, the Operations Grounds team was concentrated on increased disinfection and sanitation requirements, particularly for public restrooms and facilities. More recently, crews have been able to return to median and right-of-way maintenance, though with continued reduced staffing. They are working hard and steadily making progress, despite the challenges. 

    Please bear with us as we try to regain regular, consistent maintenance of our parks, medians and right-of-ways during this difficult time. If there’s an area of concern, please consider using our online form at www.cityofvancouver.us/servicerequest and provide location details and contact, so a supervisor can follow up with you if more info is needed. Thank you in advance for your understanding and support.

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    What are the plans for sidewalk repair and crosswalk implementation along 4th plain Blvd between Main st. and Kauffman? I am a runner, cyclist and I have difficulty crossing the street there with no designated crossing. I wont take my kids over there due to the risk involved.

    AmandaJay Asked about 2 months ago

    Thank you for your question! A project to upgrade the intersection at Fourth Plain and Franklin with signals and associated roadway improvements for pedestrians and bicyclists is included in the City’s six-year Transportation Improvement Program (TIP), being presented to Council for public hearing and recommended adoption on June 15 . Currently, this project is on hold pending funding. Estimated cost of the project is $350,000. 

    Please note that the City is looking and will continue to look for grant opportunities to support projects such as these that improve multi-modal access/safety. Keep in mind that grant projects also typically require a local funding match from the City. 

    In regard to sidewalk repairs, in almost all cases maintenance of sidewalks is the responsibility of the adjacent property owner. When a problem is reported, City staff visit the site to check conditions. If there's an issue, staff then attempts to work with the owner/owners to remedy the situation, providing info about necessary steps and permits to help. You can report sidewalk issues using the online form at www.cityofvancouver.us/servicerequest. Please be sure to provide details about the location and specific concern. For more on sidewalks, see www.cityofvancouver.us/sidewalks. #Signals #Multimodal #Sidewalks #Pedestrians #Bicyclists #FourthPlain #Transportation #Projects

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    I am looking for a house in a neighborhood that has sidewalks. I see so many that don't have them. Are there more likely areas in Vancouver where I should look? Thanks.

    BA Guitar Asked 3 months ago

    Greetings! Vancouver has many great neighborhoods. To find sidewalk locations in specific neighborhoods, try our online gis mapping tool at www.cityofvancouver.us/sidewalks. Click on either the desktop or mobile option (button) at the top right to open the map webpage. Then use the tabs on the side of the map to select and zoom into specific neighborhoods.  Best wishes on finding the place of your dreams!

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    The sidewalk in front of my building is broken up and falling apart. I have been seeing people tripping on it and getting hurt. I'm concerned and wanted to know who do I contact and whose responsible? I appreciate the help.

    carachiro Asked 3 months ago

    Thank you for your interest in keeping walkways safe! 

    In almost every situation, maintaining and keeping sidewalks free of obstructions is the responsibility of the adjacent property owner. Sidewalk (repair) construction requires a permit and includes regulations for working in the public right of way. You can report a problem with a sidewalk using the online form at www.cityofvancouver.us/servicerequest. Be sure to provide an address and other details. Please allow additional time due to COVID-19 impacts for staff to inspect the site and follow-up with the property owner as needed.

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    Why did the on call yard debris program change? I understand that you are trying to implement an organics program but I don’t see many people using this service in my neighborhood. I tried it but decided I don’t generate enough waste to justify the added expense. Also I’m worried that bins filled with food will attract ants or rats.

    Anonymous20 Asked 7 months ago

    Thank you for the question. Here is some information we hope will be helpful:

    The former yard debris service, which had included an option for on-call collection, transitioned to the new Organics service this past fall in the City of Vancouver. Currently, about 60% of residential Vancouver customers subscribe to this service, which now allows them to include food scraps along with yard debris for every-other-week collection. Putting food scraps into your organics cart instead of your garbage cart is completely voluntary and up to the customer. Other cities with this service have not reported concerns with attracting insects/rodents. Both Waste Connection’s and the City’s website offer tips on how to add food scraps for the best results and successful experience.

    The City has heard from some customers who objected to the on-call option being discontinued. However, including organics in the cart requires that collections occur regularly. In addition, the true cost of providing the on-call yard debris service was more than on-call customers were paying, resulting in those services being subsidized by all regular yard debris service customers. To help those who don’t need a large cart regularly, optional smaller Organics cart sizes are now available at lower costs. Customers who need Organics service only for seasonal yard debris also have the option of the free fall disposal coupons for leaves, the spring free disposal coupons for yard debris, and neighborhood cleanups and chipper events. For more information about these changes and the new service, please visit: www.cityofvancouver.us/organics.  


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    There is not enough parking spots for apartment residents now and apts are being built left and right around Columbia street where you want to take out parking spaces for a bike lane. Please respond. Thank You

    Yohaun Asked 7 months ago

    Working with a Community Advisory Committee, the City has identified six different options for a north-south bike route on the west side of town. Some, but not all, include sections of Columbia Street. A final decision about what route(s) will move forward has not been made.

    We are inviting residents to provide feedback on these options right now. An open house was held on Jan. 8, and there are two informal coffee talks happening on Jan. 14 and 15 where you can learn more about the project, review and provide feedback on the six options and speak directly with City staff. You can also participate in an online open house on the Westside Bike Mobility Project page right here on Be Heard Vancouver right now. Just visit: https://www.beheardvancouver.org/westside-bike-mobility

    Additional information about the project is also available on the City's website here: https://www.cityofvancouver.us/ced/page/westside-bike-mobility-project 

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    Why do city sidewalks and streets take a back seat to a new bike lane? The sidewalks and streets are in much needed repair in the area you are focusing on for a bike lane.

    Yohaun Asked 7 months ago

    The City works to improve our street system for all users. In Vancouver, maintenance of existing sidewalks is the responsibility of the adjacent property owner. Our new Sidewalk Management Program helps with this by responding to concerns from the public about sidewalk conditions and working with property owners to get damaged sidewalks repaired. You can learn more about this program here: https://www.cityofvancouver.us/publicworks/page/sidewalks

    New Americans with Disabilities (ADA) compliant curb ramps are being added throughout the city as part of our Pavement Management Program--183 curb ramps were added in 2017; 189 in 2018; and 147 this past year. We'll be installing more this summer, as well.

    Every summer, our Pavement Management Program also preserves and resurfaces city streets in order to extend their life and improve pavement conditions. This past summer, we spent $11 million on street preservation across the city. You can view a map of the streets we worked on in 2019 here: https://www.cityofvancouver.us/sites/default/files/fileattachments/public_works/page/3005/2019pm_map_081219.pdf 

    We're working on the preservation plan for this summer now. You can learn more about our Pavement Management Program and how we determine which streets to resurface or pave each year here: https://www.cityofvancouver.us/publicworks/page/pavement-management 

    And, finally, with the help of a Community Advisory Committee, the City is also working on developing a safer north-south travel route in west Vancouver with improvements that benefit pedestrians, transit riders and drivers, as well as bicyclists. You can learn more about the options being considered for this project and provide feedback on the project here: https://www.cityofvancouver.us/ced/page/westside-bike-mobility-project.  

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    Why are the streets where the street cleaners are working not marked in advance of said work? In our neighborhood, Arnada, the cleaners are forced to work around parked cars, which means they have to make multiple trips to clean the leaves.

    kurtvo Asked 8 months ago

    Unlike some cities that restrict parking on certain sweeping days and enforce these with towing and/or fines, the City of Vancouver has relied upon sharing weekly neighborhood schedules as a way of informing/helping residents who are able and willing to move vehicles somewhere else. Currently, neighborhood streets here are swept about every 8-9 weeks. The schedule for neighborhoods where sweeping will occur is posted each week on the City’s webpage at www.cityofvancouver.us/streetsweeping, on Facebook (www.facebook.com/VancouverPublicWorks), and on NextDoor.

    On any given week, there are typically 2-3 sweepers out covering residential streets throughout about 4-5 neighborhoods, as thoroughly and efficiently as possible. In general, crews avoid sweeping on garbage/recycling collection days, so as to reduce conflicts with carts and collection trucks. Meanwhile, factors such as weather, debris/leaves, parked vehicles, vegetation, and miscellaneous obstructions vary by neighborhood, and even within a neighborhood, by week. During the fall, it’s not unusual to make more than one trip to a ‘leafy’ neighborhood, such as Arnada, whereas some neighborhoods may not experience that level of leaves. As a result, it’s difficult to pin down sweeping of a specific street to a specific day, adding in our current equipment/staffing levels. Posting signs on each street for sweeping would add time to the schedule and may not be able to be met with certainty, depending upon the changing factors mentioned. So while we very much appreciate the idea of reducing parked vehicles and giving sweepers an open space to work, it does not appear to be a practical, efficient option at this time. Please know that we will continue to do our best to help reduce debris and improve stormwater quality with our dedicated crew of street sweepers. Thank you.


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    Why is my sewer bill $80 a month when I use less than $30 of water over 2 months????????????????????????????? $160 for two months of what????????

    Mostlycalmandquiet Asked 8 months ago

    Thank you for your question. The City of Vancouver Utility bills single-family residential customers every two months. You indicated that your two-month bill is $30 for water and $160 for sewer, is that correct? If so, this seems unusual. We encourage you to contact our Utility Services and speak with a customer service representative, who can help identify possible issues and provide suggestions for your individual account.  

    Please call 360-487-7999 or email utilitiescs@cityofvancouver.us. Office hours are 8 am-noon and 1-5 pm Monday, Tuesday, Thursday and Friday; and 9 am-noon and 1-5 pm, Wednesday.

    Here is some more background information: Vancouver’s sewer charge for each single-family residential customer is based upon that customer’s winter water usage, either in the previous November/January or December/February billing periods. The average single-family customer living inside City limits pays $32 per month for water ($64 for two months) and $44 per month for sewer ($88 for two months.) Customers who live outside of City limits pay slightly more. Please note: There is a minimum volume base rate of 3 CCF per month or 6 CCF over two months. (1 CCF = 100 cubic feet or 748 gallons). The City offers a waiver to the minimum sewer flow rate for qualifying low-income senior customers.

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    Hello- I live in the Fisher's Glen neighborhood. When heading east on 20th St at the light at 192nd there is 4 stop lights but only 3 lanes. There is no longer a right turn lane. If there is a car going straight in the right lane, all of the traffic has to wait if wanting to turn right. Why was the lane eliminated? Any chance on getting this changed? Terry S

    TerryS Asked 8 months ago

    Thank you for your question. The eastbound lane configuration at SE 20th Street/192nd Avenue was revised to better serve the area in light of recent nearby development and other changes. Based on traffic evaluations, it was determined that the volumes of right-turn movements did not warrant a dedicated right-turn-only lane. At the same time, there was a need for eastbound dual left-turn lanes. As you've noted, this revision may result in a brief delay at times, but changing it back to the previous configuration is not anticipated at this time under current traffic patterns. City staff will continue to evaluate this intersection and potential for future changes, as needed, as part of the overall transportation system.